#70 | 11.15.24 - Four C’s of Crisis Communication / What Does ChatGPT Know About You? / I Can’t Believe Other People Don’t Do This/ 10 Powerful Visuals for a Peak Mindset
Hello, friends, and welcome to Further Faster Fridays!
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Now, on to the content!
Four C’s of Crisis Communication
In today's ever-changing world, crises can arise unexpectedly and challenge both your leadership and your organization. The nature of crises often leads us to speculate and play the "what-if" game, a situation also occurring with those you lead. How we communicate during these challenging times not only affects the immediate situation but also leaves a lasting impression on our teams and followers. It becomes our responsibility—and, indeed, our honor—to be present during crises. To help navigate these turbulent waters, embracing these Four C's can serve as a valuable guide.
Compassionate
During a crisis, your team needs to see that you are human and processing the situation alongside them. Use your compassion to demonstrate genuine care and understanding toward your team. This human touch will help foster trust and strengthen relationships during challenging times.
🤔 How can I show genuine empathy toward my team and stakeholders at this moment?
Curious
The nature of a crisis is uncertainty, and it's almost certain that you won’t have all the answers. Stay curious and gather information by engaging with your team and leaders to understand different perspectives and the company's direction while also being mindful of your own biases. Keep yourself informed about external developments through news and social media, as these channels can also shape your team's perceptions.
🤔 Are there knowledge gaps I need to address to make more informed decisions?
Communicative
Maintain open and constant communication across various channels. Share information as you receive it, even if it’s just to say, “I don’t know right now.” When you start to feel like you’re communicating too much, you are likely on the right track. Also, ensure that the conversation flows both ways—listen to your team's feedback and convey their thoughts to leadership, with permission first. As Dr. Brené Brown has mentioned, we tend to fill in the blanks when we lack information. Help your team fill in those gaps as much as possible.
🤔 How can I establish open lines of communication for feedback and questions?
Connected
Make an effort to connect with your team members regularly. Be accessible and check in often, especially with those you might not interact with frequently. As I mentioned last week, the pulse of your organization usually sounds different away from your office - go where you can hear it. Focus on understanding how your people are doing personally, not just with their work tasks. This connection provides support and reinforces team unity.
🤔 How can I show genuine interest in how my team members are doing, both personally and professionally?
Crises are inevitable, but how we respond to them defines us as leaders and organizations. Remember, during times of uncertainty, your team looks to you for guidance and reassurance. By leading with these principles, you empower your team to move forward with confidence and resilience.
What Does ChatGPT Know About You?
ChatGPT is my preferred AI solution. It’s no surprise that when I used some of the prompts in the article above, they were surprisingly accurate. It also helped with setting goals and planning for the future. I think Skynet isn’t far behind us at this point 🤣
I Can’t Believe Other People Don’t Do This
This is an interesting Reddit thread I stumbled upon the other day. It’s full of interesting life hacks, etc. One of my favorites:
Clean out your fridge before grocery shopping! Eliminates mystery Tupperware and always reminds you of something you need to pick up.
10 Powerful Visuals for a Peak Mindset
I’m a big fan of creative infographics, etc. This LinkedIn post has some powerful statements that are presented beautifully.
Words to wrap up:
“It’s less about how do I find time and more about why do I find time. You’ll always find time for things that have a strong enough ‘why’.
- Chris Guillebeau